Terms of service
Welcome to ALDERHAVEN. These Terms of Service govern your use of our website and the purchase of products from our online store. By accessing or using our website, you agree to be bound by these Terms.
1. General
ALDERHAVEN operates an online store offering home lighting products and related items.
By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable law.
We reserve the right to update, modify, or replace these Terms of Service at any time. Any changes will be posted on this page with an updated “Last updated” date.
2. Products and Information
We make reasonable efforts to ensure that product descriptions, images, specifications, and prices displayed on our website are accurate.
However, colors and appearance may vary depending on your device or screen settings.
We reserve the right to correct errors, update product information, or change product availability without prior notice.
3. Orders
When you place an order with ALDERHAVEN, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email. This confirmation does not necessarily mean that your order has been accepted.
We reserve the right to refuse or cancel an order where necessary, including in cases of incorrect pricing, suspected fraud, product availability issues, or other circumstances that prevent us from fulfilling the order.
4. Pricing and Payment
All prices displayed on our website are shown at the time of purchase and may be changed without prior notice.
Payment must be successfully completed before an order can be processed.
We use third-party payment providers to securely process transactions. We do not directly store complete payment card information.
5. Order Processing and Shipping
Orders are generally processed within 1–2 business days.
Once processed, orders typically take 3–5 business days in transit, depending on the destination and shipping carrier.
Delivery times are estimates and may be affected by circumstances outside our control, including carrier delays, weather, customs procedures, or other unforeseen events.
6. Returns and Refunds
We offer a 30-day return period from the date you receive your order.
Returned items must generally be unused and in their original condition and packaging where applicable.
Once an approved return has been received and inspected, refunds are processed within 10 days to the original payment method.
For complete information, please refer to our Return & Refund Policy.
7. Intellectual Property
All content on the ALDERHAVEN website, including text, images, graphics, logos, product descriptions, designs, and other materials, is owned by or licensed to ALDERHAVEN unless otherwise stated.
You may not reproduce, distribute, modify, copy, or use our content for commercial purposes without our prior written permission.
8. Prohibited Uses
You agree not to use our website for unlawful purposes or in a way that could damage, disable, overburden, or interfere with the operation of the website.
You must not attempt to gain unauthorized access to our website, systems, accounts, or customer information.
9. Third-Party Services
Our website may use third-party services, including payment processors, shipping providers, analytics services, and other technology providers.
Your use of third-party services may be subject to their own terms and policies.
10. Disclaimer
To the extent permitted by applicable law, ALDERHAVEN provides the website and its content on an “as available” basis.
We do not guarantee that the website will always be uninterrupted, error-free, or completely secure.
Nothing in these Terms limits any rights or protections that cannot legally be excluded under applicable law.
11. Limitation of Liability
To the extent permitted by law, ALDERHAVEN will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.
Nothing in these Terms excludes or limits liability where doing so would be unlawful.
12. Governing Law
These Terms of Service are governed by the applicable laws of the United Kingdom.
Any disputes arising in connection with these Terms will be subject to the applicable courts and legal procedures of the United Kingdom.
13. Contact Information
If you have questions about these Terms of Service, please contact us:
ALDERHAVEN
11 Portland Mews
London W1F 8JL
United Kingdom
Email: support@alderhaven.com
Phone: +44 20 7381 3877
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)