Privacy policy

At FCGARDEN LLC, we value your privacy and are committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or purchase products from our online store.

Information We Collect

When you visit our website, create an account, contact us, or place an order, we may collect:

Personal Information

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details and purchase history

Payment Information

Payments are processed through authorized third-party payment providers.

We may receive payment confirmation, transaction identifiers, and limited payment method details necessary for order management.

Technical Information

  • IP address

  • Browser and device information

  • Website activity

  • Cookies and similar tracking information

How We Use Your Information

We use the information collected to:

  • Process and fulfill customer orders

  • Arrange shipping and delivery

  • Provide customer support

  • Send order confirmations and tracking updates

  • Handle returns and refunds

  • Prevent fraud and unauthorized transactions

  • Improve our website and shopping experience

  • Comply with applicable legal obligations

  • Send marketing communications where permitted

Sharing Personal Information

We may share necessary information with trusted service providers, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and ecommerce platforms

  • Customer support providers

  • Analytics and marketing services, where used

We do not sell personal information in exchange for money.

Certain advertising or analytics activities, if enabled, may constitute sharing or targeted advertising under applicable privacy laws.

Cookies and Tracking Technologies

Our website may use cookies to:

  • Maintain shopping cart functionality

  • Remember customer preferences

  • Improve website performance

  • Understand website traffic

  • Support advertising and analytics

You may manage cookies through browser settings and any privacy controls made available on our website.

Data Security

We implement reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no online transmission or storage system can be guaranteed completely secure.

Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including processing transactions, complying with legal obligations, and resolving disputes.

Your Privacy Rights

Depending on your state of residence, you may have rights to:

  • Request access to personal information

  • Correct inaccurate information

  • Request deletion of eligible information

  • Obtain a copy of certain information

  • Opt out of certain targeted advertising or data-sharing activities

To submit a privacy request, contact support@fcgarden.us.

We will respond in accordance with applicable law.

Children's Privacy

Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of independent third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, or legal requirements.

Any updates will be published on this page.

Contact Information

FCGARDEN LLC

Address: 7952 NW 14th St, Doral, FL 33126, USA

Phone: +1 (727) 620-3913

Email: support@fcgarden.us

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)