Privacy policy

This Privacy Policy describes how ALDERHAVEN (“we,” “us,” or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our online store.

Information We Collect

When you visit our store, place an order, or contact us, we may collect information such as:

  • Your name
  • Billing and shipping address
  • Email address
  • Phone number
  • Payment and transaction information
  • Order details
  • Information you provide when contacting customer support
  • Device, browser, and website usage information

We only collect information that is reasonably necessary to operate our store and provide our services.

How We Use Your Information

We may use your personal information to:

  • Process and fulfill your orders
  • Arrange shipping and delivery
  • Process payments and refunds
  • Communicate with you about your orders
  • Provide customer support
  • Improve our website, products, and services
  • Prevent fraud and protect the security of our store
  • Comply with applicable legal and regulatory requirements

Payment Information

Payments are processed through secure third-party payment providers. ALDERHAVEN does not directly store your complete payment card details on our systems.

Your payment information may be handled by the payment provider according to its own privacy policy and security practices.

Sharing Your Information

We may share personal information with trusted service providers when necessary to operate our business, including:

  • Payment processors
  • Shipping and delivery providers
  • Website and hosting providers
  • Customer service and technology providers
  • Legal or regulatory authorities when required by law

We do not sell your personal information.

Cookies

Our website may use cookies and similar technologies to provide essential functionality, remember preferences, understand how visitors use our website, and improve your shopping experience.

You can adjust your browser settings to manage or disable cookies. Some website features may not function properly if cookies are disabled.

Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfill transactions, maintain business records, resolve disputes, and comply with legal obligations.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to:

  • Request access to the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information where legally permitted
  • Object to or restrict certain processing
  • Request a copy of your personal information

To exercise these rights, contact us using the information below.

Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of those third-party websites.

We recommend reviewing their privacy policies before providing personal information.

Children's Privacy

Our website is not intended for children. We do not knowingly collect personal information from children without appropriate consent where required by law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, services, or legal requirements.

Any updates will be posted on this page with a revised “Last updated” date.

Contact Us

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

ALDERHAVEN
11 Portland Mews
London W1F 8JL
United Kingdom

Email: support@alderhaven.com
Phone: +44 20 7381 3877

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)