Refund policy

At FCGARDEN LLC, we want you to shop with confidence. If you are not completely satisfied with your purchase, we offer a straightforward return and refund process.

30-Day Return Policy

We accept eligible returns within 30 days of the delivery date.

To qualify for a change-of-mind return:

  • The product must be unused and in its original condition.

  • The product must include all original accessories, manuals, and components.

  • The product should be returned in its original packaging whenever reasonably possible.

  • Proof of purchase or an order number is required.

These conditions do not limit your rights regarding defective, damaged, or incorrectly described products.

How to Request a Return

To initiate a return:

  1. Contact us at support@fcgarden.us.

  2. Include your order number and the product you wish to return.

  3. Explain the reason for the return.

  4. Wait for our customer support team to provide return authorization and instructions.

Please do not return merchandise without contacting us first.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us promptly.

Provide your order number, a description of the issue, and photographs when available.

Depending on the circumstances, we may arrange a replacement, repair, return, or refund.

Return Shipping Costs

For damaged, defective, or incorrectly shipped items, FCGARDEN LLC will cover reasonable return shipping expenses.

For change-of-mind returns, customers may be responsible for return shipping costs. Any applicable charges will be explained before the return is arranged.

Large equipment, including lawn mowers and generators, may require special return transportation.

Refund Processing

After we receive and inspect an eligible return, we will notify you of the refund decision.

Approved refunds will be issued to the original payment method within 10 business days.

Your financial institution may require additional time to reflect the refund.

Any shorter refund deadline required by applicable law will take precedence.

Exchanges

If you receive a defective or incorrect product and would prefer an exchange, please contact our customer support team.

Exchanges depend on product availability and the circumstances of the request.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible.

Orders that have not yet shipped may be eligible for cancellation.

If your order has already shipped, you may need to follow the standard return procedure.

Non-Returnable Products

Certain items may be excluded from change-of-mind returns, where legally permitted, including:

  • Hazardous materials or fuel

  • Products specifically marked as final sale before purchase

  • Items damaged through improper use or unauthorized modifications

These exclusions do not override applicable consumer protection rights.

Contact Information

FCGARDEN LLC

Address: 7952 NW 14th St, Doral, FL 33126, USA

Phone: +1 (727) 620-3913

Email: support@fcgarden.us

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)