Refund policy
At ALDERHAVEN, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.
Returns
You have 30 days after receiving your order to request a return.
To be eligible for a return, the item must be unused, in its original condition, and returned with its original packaging where applicable.
To start a return, please contact us at support@alderhaven.com with your order number and details about the item you wish to return.
Refunds
Once your return is received and inspected, we will process your refund.
Approved refunds will be issued to your original payment method within 10 days.
If you do not receive your refund after this period, please contact us at support@alderhaven.com.
Order Processing & Shipping
Orders are normally processed within 1–2 business days.
After processing, orders typically arrive within 3–5 business days in transit, depending on the destination and carrier.
30-Day Money-Back Guarantee
ALDERHAVEN offers a 30-day money-back guarantee. If you are not satisfied with your purchase, you can contact us within 30 days of delivery to request a return.
Once the return has been approved and received, your refund will be processed within 10 days.
Contact Us
If you have any questions about returns or refunds, please contact:
ALDERHAVEN
11 Portland Mews
London W1F 8JL
United Kingdom
Email: support@alderhaven.com
Phone: +44 20 7381 3877
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)