Shipping policy

At ALDERHAVEN, we work to ensure your order is processed and delivered as quickly and reliably as possible.

Order Processing

All orders are typically processed within 1–2 business days.

Orders are processed Monday through Friday, excluding public holidays. Once your order has been processed and shipped, you will receive shipping information when available.

Shipping & Transit Time

After processing, orders typically arrive within 3–5 business days in transit.

Please note that delivery times are estimates and may vary depending on your location, shipping carrier, weather conditions, holidays, or other circumstances outside our control.

Shipping Costs

Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.

Any available free-shipping promotions will be clearly indicated on our website or at checkout.

Order Tracking

When tracking information is available, it will be provided to you after your order has been shipped.

Please allow some time for tracking information to become active after the package has been handed to the carrier.

Delayed or Lost Orders

If your order has not arrived within the expected delivery timeframe, please contact our customer support team.

We will work with the relevant shipping carrier to help locate your order and provide an appropriate resolution.

Incorrect Shipping Information

Please ensure that your shipping address and contact information are correct when placing your order.

If you provide an incorrect or incomplete address, delivery may be delayed or the package may be returned to the carrier or sender.

Contact Us

If you have any questions about shipping or your order, please contact us:

ALDERHAVEN
11 Portland Mews
London W1F 8JL
United Kingdom

Email: support@alderhaven.com
Phone: +44 20 7381 3877

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)