Shipping policy

At FCGARDEN LLC, we are committed to providing a reliable and efficient shipping experience for our customers.

Shipping Destinations

We currently offer shipping within the United States.

Shipping availability for specific addresses and oversized equipment may vary depending on the product and delivery carrier.

Order Processing Time

All orders are typically processed within 1–2 business days after payment confirmation.

  • Orders are processed Monday through Friday, excluding public holidays.

  • Orders placed during weekends or holidays will begin processing on the next business day.

  • Customers will receive an order confirmation email after successfully placing an order.

Shipping and Delivery Time

Our estimated delivery schedule is:

  • Processing Time: 1–2 business days

  • Transit Time: 3–5 business days

  • Estimated Total Delivery: 4–7 business days

Delivery times are estimates and may vary depending on location, carrier operations, product size, and unexpected circumstances.

Shipping Costs

Applicable shipping charges are displayed during checkout before an order is completed.

Additional charges for oversized or freight-shipped equipment, if applicable, will be disclosed before purchase.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number when available.

You can use this information to monitor your shipment through the carrier's tracking system.

Shipping Delays

Although we work to deliver orders within the estimated timeframe, occasional delays may occur due to:

  • Severe weather conditions

  • Carrier disruptions

  • Public holidays

  • Incorrect delivery information

  • Unexpected logistics issues

If we cannot ship an order within the promised timeframe, we will provide the required delay notification and applicable cancellation or refund options.

Incorrect Shipping Addresses

Customers are responsible for providing accurate shipping information during checkout.

If you need to update your shipping address, please contact us immediately.

Address changes cannot be guaranteed after dispatch.

Damaged or Missing Packages

If your package arrives damaged or is missing, please contact our customer support team.

For damaged products, include photographs of the packaging and the item whenever possible.

We will investigate the issue and work toward an appropriate resolution.

Contact Information

FCGARDEN LLC

Address: 7952 NW 14th St, Doral, FL 33126, USA

Phone: +1 (727) 620-3913

Email: support@fcgarden.us

Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)